Keeping your home safe, functional, and comfortable is one of our top priorities. We’re here to ensure that any maintenance issues you experience are handled professionally and in a timely manner. Whether it’s a minor repair or something more urgent, our maintenance team is ready to help. Submitting a maintenance request is easy, and we encourage tenants to report issues as soon as they arise so we can prevent further damage and resolve problems quickly.
How to Submit a Maintenance Request
For all non-emergency repairs or service needs, please submit a request through your tenant portal. This allows us to track, prioritize, and schedule your request efficiently.
To submit your request:
- Log in to your Tenant Portal
- Select “Submit Maintenance Request”
- Provide a clear description of the issue
- Include photos or videos if possible (this helps speed up diagnosis)
- Indicate your availability for scheduling access to your unit
Once your request is submitted, our maintenance team will review the issue and assign it to a qualified vendor. You’ll receive updates as your request progresses, including appointment scheduling and confirmation of completion.
What to Include in Your Request
The more detail you can provide, the faster we can resolve the issue. Please include the following when submitting your request:
- A specific description of the problem (e.g., “kitchen sink is leaking under the cabinet” instead of just “plumbing issue”)
- The location of the issue in your home
- When you first noticed the problem
- Any steps you’ve taken to prevent further damage (e.g., turned off water valve, unplugged appliance)
- Preferred times for a maintenance technician to access the unit
Our goal is to minimize disruptions and resolve issues as efficiently as possible.
What Qualifies as a Maintenance Emergency
Some issues require immediate attention due to safety concerns or the risk of property damage. If you experience an emergency outside of regular business hours, please call our 24/7 emergency maintenance line.
Emergency maintenance situations include:
- Active water leaks or flooding
- No heat in cold weather
- Electrical issues posing a fire hazard
- Gas leaks (call 911 or your gas provider first)
- Sewage backups or overflowing toilets when no other bathroom is available
- Broken exterior doors or windows compromising unit security
- Fire or smoke damage (after calling emergency services)
Do not use the tenant portal for emergencies. Phone calls allow us to respond faster and prioritize urgent repairs correctly.
Maintenance Access and Scheduling
Our team or a licensed vendor may need access to your unit to complete repairs. We’ll always provide proper notice before entering, and we will coordinate with you to find a time that works whenever possible.
Access guidelines:
- Tenants will receive at least 24 hours’ notice before a non-emergency visit
- Emergency repairs may require immediate access without notice
- If you cannot be home, you may authorize entry in your request
- Maintenance staff and vendors are expected to treat your home respectfully and leave the work area clean
Please make sure pets are secured and any necessary access points (e.g., closets, utility rooms) are clear on the scheduled date.
Our Commitment to Quality and Timeliness
We work with licensed, insured vendors who meet our standards for professionalism and quality. Our maintenance coordination team reviews all completed work and follows up to confirm resolution.
You can expect:
- Prompt response to submitted requests
- Transparent communication throughout the process
- Quality repairs by qualified professionals
- Respectful service from everyone entering your home
Thank you for helping us keep your home in excellent condition. We appreciate your cooperation and communication in reporting maintenance needs promptly and clearly.